Problems with buying beer equipment from China
There are many manufacturers of beer equipment in China, and the quality and reputation are uneven. Many customers always have various complaints and dissatisfaction, such as delivery time, welding quality, after-sales service and so on. The following introduces what problems you will encounter when purchasing beer equipment in China, and how HGMC solves these problems.
One company does not have a full set of equipment
Usually you can't buy a complete set of beer brewing equipment in a Chinese company, you can only buy a single device in one company and other equipment in another company.
We don't just make beer equipment, we also provide canning equipment. We are able to provide a full range of consulting, production and service. Most of our competitors can only produce beer equipment, and canning equipment is sourced from other suppliers. Sometimes this affects the use and after sales of the product. But for HGMC, we will provide customers with very efficient, comprehensive and timely operation and after-sales services for the use and use of canning equipment.
Uncertain delivery time
Many customers complain that the delivery time of the products is too long. Regarding this problem, HGMC has established a very efficient production process and a system in which the delivery time is in charge. Of course, in order to ensure that your goods can be produced and delivered in time, when you sign a contract with HGMC, you can write the delivery time into the contract. This is a valid guarantee for buyers.
Poor packaging and safety
Beer equipment is a lot of cans and other auxiliary machines put into containers, and ensuring that all the goods arrive safely is an important aspect that makes buyers very satisfied. In reality, in order to save costs or unprofessional operations, many suppliers have resulted in more than half of the goods being damaged or not working properly when they arrive at the customer. This is a very frustrating thing.
In order to ensure the smooth arrival of the goods, HGMC will fix all the goods with iron frames and large and firm nails. Practice has proved that our goods have arrived at the customer's site smoothly, and the customer has also made a satisfactory evaluation of our packaging.
Bad control system
Yes, it takes teamwork to produce a good set of beer equipment. There are many competitors, many of them only have one or two technicians, which will cause many hidden dangers to ensure quality.
Our HGMC has a technical team with fifteen years of experience, and our office has five technicians who have rich practical experience in pre-sale drawing design, in-sale technical supervision and management, and after-sale installation services. That's why you can totally rely on us. I have three technicians in the production workshop to be responsible for the follow-up and connection of production. Guarantee the production of zero defects.
In order to ensure the high quality of production, we use advanced tooling tools for production. Our tools are fully automatic welding machine, fully automatic laser cutting machine, fully automatic Miller board punching machine. I also have large outdoor hoists to produce fermentation tanks for large breweries. We always welcome you to visit and inspect our factory.
For all tanks, we will conduct a 4-hour pressure test and a 72-hour water and leak test to ensure the normal use of the tank. We can provide you with our inspection record sheet, which contains comprehensive inspection items and results.
The stable operation of the canning equipment is very important, so after the equipment is produced, we will carry out the operation and debugging of the equipment, which requires our suppliers to send us sufficient samples (bottles, cans). Depending on the operating status of the equipment, we also fully accept the customer's entrustment of a third party to inspect the goods.
Questions about installation
We are now in the epidemic period, and there are many uncontrollable factors that prevent us from performing on-site installation services, which brings great challenges to the use of customers' equipment. Some suppliers do not provide this service, causing customers to spend a lot of time and money on installation
In order to solve the problem that our HGMC cannot be installed at home, we can provide pre-sales 3D drawings to solve the problem, and then we can provide sufficient pictures and videos of equipment installation in the factory, and send these to customers. Of course, we will also provide all pipelines. number. Through these methods, more than 90% of the customer's problems can be basically solved.
For the installation and commissioning of the control system, we can provide circuit drawings and photos in the cabinet as installation assistance. At critical moments, we can also conduct video conferences for answers and services.
Every enterprise and individual will make mistakes in the process of growth. It is not terrible to have mistakes. What is terrible is that they cannot face them bravely. When many customers respond to their suppliers in the face of quality problems, sometimes they get no response, sometimes they feel perfunctory, and sometimes they can't find a responsible person.
We, HGMC, will seriously and objectively face our problems. We will take responsibility for our responsibility, and we will assist customers to deal with the problem that does not belong to us. We always face the quality problems reported by customers with a problem-solving attitude. When necessary, I will also make compensation to the customer.
In short, to make a set of useful beer equipment requires multi-level departments to cooperate, purchase, produce, sell, after-sales and so on. If you have a need for beer equipment, please feel free to contact us. Those who purchase our equipment are also very welcome to continue to give us valuable suggestions.
HGMC is a rapidly growing company and we continue to strive to produce qualified, durable beer equipment to serve the craft beer market worldwide.